Frequently Asked Questions

Do you deliver Afternoon Teas?

Unfortunately, we cannot offer delivery for any of our products at the moment, but we accept collections from our café on Mount Pleasant.

How do I arrange a collection order?

Our Afternoon Tea is available to collect Wednesdays - Sundays each week from 12pm. You can book via the collection page, call us on 0151 7099912 or email us at info@cuthbertsbakehouse.co.uk. Please note, our emails are not monitored after closing times.

What times can I book Afternoon Tea?

We currently offer set sittings for Afternoon Tea bookings. Customers are allocated 2 hour slots to give you the time to relax and fully enjoy yourself.

Bookings can be made for 2:00pm on Tuesday - Friday or our 12:00pm or 2:30pm time slots on Saturday - Sunday.

Can I book a table for longer than the time slot?

For larger bookings, we are able to extend the time slot in our 2:30pm sitting. There is a charge of £50 per hour - this is to cover staffing costs. We cannot extend the time slot for bookings in our 12:00pm slot.

Do you cater for different dietary requirements?

Yes we do! We have meat, vegetarian, gluten-free and vegan menu’s available, but we are also able to cater for nut free, and dairy free.

We require all dietary requirements and dislikes to be confirmed in advance, as we cannot guarantee menu changes on the day of your booking.

Our Afternoon Tea cakes and sandwiches are baked and prepared in-house from scratch. This takes a lot of time and effort from our kitchen staff, so we want to make sure your Afternoon Tea is an enjoyable experience.

I have a voucher, how do I use this?

Our Gift E-Vouchers can be used for lunch bookings, drinks or dessert’s to take-away or sit-in. The Afternoon Tea Vouchers can be used for collection orders or for the dine-in experience at our cafe. Make sure to let a member of staff know when booking that you have a voucher and they will assist you.

How do I purchase a voucher?

We currently offer Gift E-Vouchers and Afternoon Tea E-Vouchers, which can be purchased under our Shop & Events page or click the Vouchers tab. You will have the option to buy for yourself or a recipient, all you need is an email address.

I would like to place a corporate order, how do I do this?

For corporate or large orders, drop us an email at info@cuthbertsbakehouse.co.uk and we will get in contact with you about the details.

Do I need to pay a deposit?

We require a £5 per person deposit for afternoon tea bookings. This deposit will be taken off of your bill at the time of the booking. This is subject to our cancellation policy.

How do I change or cancel my booking?

If you need to make changes to your booking, rearrange, or cancel, you can give our shop a call and our team will assist you.

We require at least 24 hours notice for cancellations in order to receive a deposit refund. We are happy to transfer deposits to an amended booking if you can no longer attend on the date specified - this also requires 24 hours notice.

Same-day cancellations cannot be refunded. This also applies to changes in party numbers on the day of the booking - if we are not notified of any changes, the deposits for those not attending will not be taken off of the bill and will not be refunded.

Allergen Information

Cuthberts Bakery Limited are fully committed to minimising the amount and type of allergens within our products. Where practicable we work closely with our suppliers and ingredients suppliers to reduce these as part of any product development.

 

CUSTOMERS EATING IN  – An Allergen Control Matrix Detailing of all items available for sale is available for customers should they require at point of ordering. Should a customer have a specific allergy or dislike they should inform the customer service assistant at point of order so this can be accommodated.

TAKEAWAY ORDERS

For orders placed over the phone (for takeaway of afternoon teas and baked goods), the customer service assistant will ask the following at point of order:-

  • Ask the customer if they have any allergies.

  • If the customer asks for the allergen list which is contained in the menu / item. Refer to DOC05 Allergen Matrix and check specific menu item.

  • Any orders with a specific allergy request will be clearly labelled for the customer e.g. GLUTEN FREE, NUT FREE.

 

PREPACKAGED CAKES (WHOLE OR INDIVIDUAL SLICES)

  • All items sold prepacked must clearly display the allergens present in the food item at point of sale.

Don’t see your question here?

Give us a call or drop us an email and we will be happy to help!

info@cuthbertsbakehouse.co.uk
0151 709 9912