Frequently Asked Questions

Do you deliver Afternoon Teas?

We offer afternoon tea deliveries for a minimum of 6, depending on your location and desired date and time of delivery. Please get in touch if you have delivery enquiry and we will do our very best to cater to you.

How do I arrange a collection order?

Our takeaway Afternoon Tea is available to collect Wednesdays - Sundays each week - just give us a call or send us an email to arrange.

What times can I book Afternoon Tea?

We currently offer set sittings for Afternoon Tea bookings. We allocate 2 hour slots for these bookings, to give you the time to relax and fully enjoy your Afternoon Tea.

Bookings can be made for either our 12:00 - 2:00 or 2:30 - 4:30 time slots.

Can I arrive for my table after the start of the sitting?

You are free to arrive for your booking later than the beginning of the time slot, however the end of these are fixed - meaning we would still need the table back for the end of the time slot!

Can I book a table for longer than the time slot?

For larger bookings, we are able to extend the time slot for bookings in our 2:30 - 4:30 time slot. There is a charge of £50 per hour that you wish to extend this for - this is to cover staffing costs. We cannot extend the time slot for bookings in our 12:00-2:00 slot.

Do you cater for different dietary requirements?

Yes we do! We have meat, vegetarian, and vegan menus available but we are also able to cater for gluten free, nut free, and dairy free.

If there is anything on our menus that you don’t fancy, just let us know when you’re booking and we will be happy to make substitutions for you!

We require any dietary requirements or dislikes to be confirmed in advance. Please let us know of any vegetarian, vegan, gluten free, or any other dietary requirements you may need to adjust our menus for ahead of time.

We cannot guarantee menu changes on the day of the booking as we make all of our Afternoon Teas bespoke in-house from scratch - this takes a lot of preparation by our kitchen staff and so it is best we know of any changes ahead of time to make sure we can get this right for you.

I have a voucher, how do I use this?

Our Afternoon Tea vouchers can be used for our deliveries, collection orders or for dine-in in our cafe - just give us a call to book in and let us know that you have a voucher!

My voucher ran out during lockdown! Can I still use it?

If you have a voucher that you haven’t been able to use due to the COVID-related restrictions, give us a call and our staff will be happy to discuss a voucher extension for you.

How do I purchase a voucher?

We currently offer e-vouchers for afternoon tea. Just drop us an email or give us a call and our staff will process the payment via a payment link through email and get the voucher sent to you.

You can also pop into our café to order a voucher!

I would like to place a corporate order, how do I do this?

For corporate or large orders, just drop us an email at info@cuthbertsbakehouse.co.uk and we will get in contact with you about the details!

Do I need to pay a deposit?

We require a £5 per person deposit for afternoon tea bookings. This deposit will be taken off of your bill at the time of the booking - this is subject to our cancellation policy.

How do I change or cancel my booking?

If you need to make changes to your booking, rearrange, or cancel you can give our shop a call and our team will be happy to help you make the needed changes.

We require at least 24 hours notice for cancellations in order to receive a deposit refund. We are happy to transfer deposits to an amended booking if you can no longer attend on the date specified - this also requires 24 hours notice.

Same-day cancellations cannot be refunded. This also applies to changes in party numbers on the day of the booking - if we are not notified of any changes, the deposits for those not attending will not be taken off of the bill and will not be refunded.

Allergen Information

Cuthberts Bakery Limited are fully committed to minimising the amount and type of allergens within our products. Where practicable we work closely with our suppliers and ingredients suppliers to reduce these as part of any product development.

 

CUSTOMERS EATING IN  – An Allergen Control Matrix Detailing of all items available for sale is available for customers should they require at point of ordering. Should a customer have a specific allergy or dislike they should inform the customer service assistant at point of order so this can be accommodated.

TAKEAWAY ORDERS

For orders placed over the phone (for takeaway of afternoon teas and baked goods), the customer service assistant will ask the following at point of order:-

  • Ask the customer if they have any allergies.

  • If the customer asks for the allergen list which is contained in the menu / item. Refer to DOC05 Allergen Matrix and check specific menu item.

  • Any orders with a specific allergy request will be clearly labelled for the customer e.g. GLUTEN FREE, NUT FREE.

 

PREPACKAGED CAKES (WHOLE OR INDIVIDUAL SLICES)

  • All items sold prepacked must clearly display the allergens present in the food item at point of sale.

Don’t see your question here?

Give us a call or drop us an email and we will be happy to help!

info@cuthbertsbakehouse.co.uk
0151 709 9912